Terms of service

Privacy Policy

Last Updated: June 26, 2026

Welcome to Woody The Pug LLC ("Woody The Pug," "we," "us," or "our"). Woody The Pug LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (collectively, the "Services").

Our Services are powered by Shopify, which enables us to operate our online store and provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.woodythepug.com, make a purchase, create an account, communicate with us, submit a claim, or otherwise interact with our Services.

By using or accessing our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or could reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products viewed

  • Products placed in your cart

  • Products purchased

  • Order history

  • Return, refund, exchange, or cancellation history

  • Shipping and delivery details

  • Tracking information

  • Customer service communications

Payment Information

Payments are processed through Shopify Payments and other approved third-party payment processors.

We may collect or process payment-related information, including:

  • Payment method

  • Billing information

  • Payment confirmation

  • Transaction details

  • Fraud prevention information

Woody The Pug LLC does not store complete credit card numbers on our own servers.

Account Information

If you create an account, we may collect:

  • Username

  • Password or login credentials

  • Account preferences

  • Saved addresses

  • Order history

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on pages

  • Cart activity

  • Click activity

  • Cookies and similar tracking technologies

  • Approximate location information based on IP address

Communications

We collect information you provide when you contact us, including:

  • Emails

  • Customer support messages

  • Return or refund requests

  • Photos or videos submitted for claims

  • Reviews, feedback, or other content you submit

2. Quality Assurance, Fulfillment Documentation & Fraud Prevention

To maintain order accuracy, improve quality control, prevent fraud, resolve disputes, and protect both our customers and our business, Woody The Pug LLC may document portions of the order fulfillment and packaging process.

This documentation may include:

  • Photographs

  • Video recordings

  • Products being packed

  • Product quantities

  • Product condition

  • Packaging materials

  • Shipping labels

  • Package weights

  • Tracking numbers

  • Serial numbers, lot numbers, or other identifying information where applicable

  • Completed shipments before carrier pickup or drop-off

These records may be stored using commercially reasonable security measures, including encrypted storage where appropriate.

We may use this documentation for:

  • Quality assurance

  • Shipment verification

  • Fraud prevention

  • Missing item investigations

  • Damage or defect investigations

  • Carrier claims

  • Insurance claims

  • Payment disputes

  • Chargeback investigations

  • Legal compliance

  • Customer service

By placing an order with Woody The Pug LLC, you acknowledge that fulfillment documentation may be created, securely stored, reviewed, and used for these legitimate business purposes.

3. Artificial Intelligence, Image Manipulation & Claim Verification

Due to the increasing use of artificial intelligence, image manipulation, digital editing tools, and synthetic media, Woody The Pug LLC reserves the right to verify the authenticity of any evidence submitted in connection with:

  • Damaged item claims

  • Defective item claims

  • Incorrect item claims

  • Missing item claims

  • Refund requests

  • Return requests

  • Chargebacks

  • Shipping disputes

  • Fraud investigations

We may request additional documentation, including:

  • Original, unedited photographs

  • Original video files

  • Device-generated files

  • Available metadata, including EXIF data where available

  • Additional images or videos

  • Packaging materials

  • Shipping labels

  • Carrier documentation

  • Return of the merchandise for inspection

Woody The Pug LLC may deny claims where submitted evidence cannot be reasonably authenticated or appears to be altered, manipulated, AI-generated, misleading, fraudulent, incomplete, or otherwise unreliable.

4. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Submit a return or refund request

  • Sign up for emails

  • Leave a review

  • Provide photos, videos, or documentation

Automatically Through Our Services

For example, through:

  • Cookies

  • Pixels

  • Analytics tools

  • Device identifiers

  • Shopify technology

  • Website logs

From Service Providers and Third Parties

For example, from:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Analytics providers

  • Marketing platforms

  • Customer service tools

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide and Improve the Services

We use personal information to:

  • Process orders

  • Process payments

  • Ship products

  • Provide tracking updates

  • Create and manage customer accounts

  • Process returns, refunds, exchanges, and cancellations

  • Provide customer support

  • Improve our website and customer experience

  • Recommend products

  • Maintain business records

To Communicate With You

We may use your information to:

  • Send order confirmations

  • Send shipping updates

  • Respond to customer service requests

  • Send refund or return updates

  • Notify you about account activity

  • Respond to questions or complaints

For Marketing and Advertising

Where permitted by law, we may use your information to:

  • Send promotional emails

  • Share product announcements

  • Offer discounts or promotions

  • Show advertisements

  • Measure advertising performance

  • Personalize your shopping experience

You may opt out of promotional emails at any time by using the unsubscribe link in our emails.

For Security and Fraud Prevention

We use personal information to:

  • Detect suspicious activity

  • Prevent fraud

  • Investigate chargebacks

  • Verify orders

  • Protect our business

  • Protect our customers

  • Enforce our Terms of Service and policies

  • Cooperate with payment processors, shipping carriers, insurers, and law enforcement where appropriate

For Legal and Compliance Purposes

We may use your information to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Maintain tax and accounting records

  • Resolve disputes

  • Enforce our legal rights

  • Defend against legal claims

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve our Services.

These technologies may help us:

  • Keep items in your cart

  • Remember your preferences

  • Understand website traffic

  • Improve website performance

  • Prevent fraud

  • Measure advertising effectiveness

  • Personalize your shopping experience

You may control cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

7. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

Shopify

Our store is powered by Shopify. Personal information you submit through our Services may be transmitted to and processed by Shopify in order to operate the store, process transactions, improve the Services, prevent fraud, and provide Shopify-powered features.

Service Providers

We may share information with service providers who help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Cloud storage providers

  • IT service providers

  • Email service providers

  • Customer support platforms

  • Fraud prevention services

  • Analytics providers

  • Marketing and advertising partners

Legal, Safety, and Fraud Prevention

We may disclose information when necessary to:

  • Comply with applicable law

  • Respond to subpoenas, court orders, or lawful government requests

  • Investigate fraud

  • Prevent abuse

  • Enforce our Terms of Service

  • Protect our rights, property, customers, or business

  • Cooperate with payment processors, shipping carriers, insurers, manufacturers, or law enforcement where appropriate

Business Transfers

If Woody The Pug LLC is involved in a merger, sale, acquisition, financing, bankruptcy, or transfer of assets, personal information may be disclosed or transferred as part of that transaction.

8. Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve the Services.

Information you submit through our Services may be shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also process personal information collected from your interactions with our store, other merchants, and Shopify services to provide enhanced features, analytics, fraud prevention, advertising, and other services.

To learn more about Shopify's privacy practices, please review Shopify's privacy materials.

9. Third-Party Products, Brand Names & Trademarks

Woody The Pug LLC may sell products manufactured, licensed, distributed, or owned by third parties.

All third-party trademarks, brand names, product names, logos, packaging, images, copyrighted materials, and other intellectual property displayed on our Services remain the property of their respective owners.

References to third-party brands, including but not limited to NeeDoh®, are used solely to identify genuine products offered for sale or to describe products accurately.

The appearance of any third-party brand, product name, trademark, image, packaging, or copyrighted material on our Services does not imply that Woody The Pug LLC owns such intellectual property, nor does it imply any affiliation, sponsorship, endorsement, approval, or partnership unless expressly stated.

10. Third-Party Websites and Links

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services. If you choose to access a third-party website or service, you should review its privacy policy and terms before providing any personal information.

11. User-Generated Content and Reviews

If you submit reviews, testimonials, photos, comments, feedback, or other content, that content may be displayed publicly on our website or marketing materials.

Please do not submit personal information in public reviews or comments that you do not want others to see.

12. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information where required by law.

13. Security of Your Information

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

  • Secure payment processing

  • SSL encryption

  • Access controls

  • Account security measures

  • Encrypted storage where appropriate

  • Restricted access to business records

  • Monitoring for suspicious activity

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with tax and accounting obligations

  • Prevent fraud

  • Resolve disputes

  • Enforce our agreements and policies

  • Comply with applicable law

When personal information is no longer needed, we may delete, anonymize, or securely retain it as permitted by law.

15. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or sharing, where applicable

  • Appeal certain privacy decisions, where required by law

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise your rights, please contact us using the information below.

16. Marketing Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send transactional or service-related emails, such as order confirmations, shipping updates, account notices, or customer service responses.

17. Do Not Track and Global Privacy Control

Some browsers may send "Do Not Track" signals. We do not currently respond to all Do Not Track signals.

Where required by applicable law, we may recognize certain legally required opt-out preference signals, such as Global Privacy Control, depending on your location and the technology available through our Services.

18. International Transfers

Your personal information may be transferred, stored, or processed outside the state, province, or country where you reside, including in the United States and other jurisdictions where Shopify or our service providers operate.

Data protection laws in those jurisdictions may differ from those in your location.

19. California and Other State Privacy Rights

Depending on where you reside, including if you are a California resident, you may have additional privacy rights under applicable state privacy laws.

These rights may include the right to know what personal information is collected, used, disclosed, shared, or sold; the right to request deletion; the right to correct inaccurate personal information; and the right to opt out of certain uses of personal information for targeted advertising or sharing.

Woody The Pug LLC does not sell personal information for money.

However, some uses of cookies, pixels, analytics, or advertising technologies may be considered "sharing" or "targeted advertising" under certain privacy laws. Where applicable, you may have the right to opt out of those activities.

20. Complaints

If you have a complaint about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with a government or data protection authority.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the "Last Updated" date above. Your continued use of the Services after changes are posted means you acknowledge the updated Privacy Policy.

22. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Woody The Pug LLC
4802 E. Ray Rd., Suite 23 #54
Phoenix, Arizona 85044
United States

Email: WoodyThePugLLC@gmail.com

We strive to respond to privacy-related inquiries within 1–2 business days.