Shipping policy

Shipping Policy

Effective Date: June 26, 2026

Thank you for shopping with Woody The Pug LLC ("Woody The Pug," "we," "us," or "our"). This Shipping Policy explains how orders placed through www.woodythepug.com are processed, packaged, documented, shipped, delivered, and handled after shipment.

By placing an order with Woody The Pug LLC, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is received and verified, excluding weekends and holidays.

Processing times may vary depending on:

  • Order volume

  • Product availability

  • Payment verification

  • Fraud prevention review

  • Weather or carrier delays

  • Holidays or business closures

  • Special-order, limited-quantity, collectible, or high-demand items

If we experience a significant delay in processing your order, we may contact you using the email address or phone number provided at checkout.

2. Shipping Locations

Woody The Pug LLC currently ships to eligible addresses within the United States, unless otherwise stated at checkout.

We reserve the right to refuse, cancel, or limit shipments to certain addresses, regions, freight forwarding locations, PO boxes, commercial mail receiving agencies, or locations associated with suspected fraud, high-risk activity, carrier restrictions, or delivery issues.

International shipping may be offered in the future or on a case-by-case basis. If international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary based on:

  • Shipping destination

  • Package size

  • Package weight

  • Shipping method selected

  • Carrier rates

  • Order value

  • Promotional shipping offers, if available

Shipping charges are non-refundable unless otherwise required by law or expressly stated in our Refund & Return Policy.

4. Shipping Carriers

We may ship orders using carriers including, but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other approved shipping or fulfillment providers

The carrier used for your order may depend on the shipping method selected, package size, destination, carrier availability, and business needs.

5. Delivery Estimates

Delivery dates shown at checkout or provided by shipping carriers are estimates only and are not guaranteed.

Woody The Pug LLC is not responsible for shipping or delivery delays caused by:

  • Shipping carriers

  • Weather

  • Natural disasters

  • Customs processing

  • Labor disruptions

  • Incorrect or incomplete shipping addresses

  • Carrier routing issues

  • Package holds

  • Security screenings

  • Government actions

  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delivery timing is primarily controlled by the carrier.

6. Tracking Information

Once your order ships, you may receive a shipping confirmation email with tracking information.

Tracking updates may take time to appear after the carrier receives the package.

If your tracking number shows no movement immediately after shipment, please allow additional time for the carrier to scan and update the package.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Woody The Pug LLC is not responsible for orders delayed, lost, returned, or delivered incorrectly due to:

  • Incorrect addresses

  • Missing apartment, suite, or unit numbers

  • Outdated addresses

  • Misspelled names or addresses

  • Undeliverable locations

  • Customer failure to retrieve a package

  • Carrier delivery restrictions

If an order is returned to us due to an incorrect or incomplete address, we may offer to reship the order at the customer’s expense, subject to product availability.

Shipping fees for returned, refused, or undeliverable packages may not be refundable.

8. Lost, Stolen, or Missing Packages

If your package is marked as delivered by the carrier but you have not received it, please first check:

  • Around your delivery area

  • With household members

  • With neighbors

  • With your building office, mailroom, front desk, or package locker

  • With the shipping carrier

Woody The Pug LLC is not responsible for packages that are confirmed as delivered by the carrier but are lost, stolen, misplaced, or removed after delivery.

However, we may assist with carrier investigations where appropriate.

We may require supporting documentation before reviewing a lost, stolen, or missing package claim, including:

  • Order number

  • Tracking number

  • Written statement from the customer

  • Carrier claim information

  • Delivery location details

  • Police report where appropriate

  • Any other information reasonably necessary to investigate the claim

9. Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery at WoodyThePugLLC@gmail.com.

To help us review the claim, please provide:

  • Your order number

  • A description of the damage

  • Clear photos of the product

  • Clear photos of the outer shipping box or mailer

  • Clear photos of the shipping label

  • Clear photos of all packaging materials

  • Any carrier notices or damage documentation

Please do not discard the product, shipping box, label, or packaging materials until the claim is resolved.

Damaged item claims are reviewed in accordance with our Refund & Return Policy.

10. Quality Control & Shipment Verification

As part of our standard fulfillment process, Woody The Pug LLC records shipments during the packaging process and during transport or delivery to the shipping courier.

This documentation is used to maintain order accuracy, quality assurance, shipment verification, fraud prevention, and dispute resolution.

Documentation may include:

  • Photographs

  • Video recordings

  • Products being packed

  • Product quantities

  • Product condition

  • Packaging materials

  • Shipping labels

  • Package weights

  • Tracking numbers

  • Serial numbers, lot numbers, or other identifying information where applicable

  • Completed shipments before carrier pickup or drop-off

  • Transport or handoff of packages to the shipping courier

These records may be stored using commercially reasonable security measures, including encrypted storage where appropriate, and may be used for:

  • Shipment verification

  • Missing item investigations

  • Damage claims

  • Carrier claims

  • Insurance claims

  • Fraud prevention

  • Chargeback disputes

  • Customer service

  • Legal compliance

By placing an order with Woody The Pug LLC, you acknowledge that fulfillment, packaging, transport, and courier handoff documentation is created, stored, reviewed, and used for these legitimate business purposes.

11. Fraud Prevention and Order Verification

Woody The Pug LLC reserves the right to review, hold, delay, cancel, or refuse any order where we detect or suspect:

  • Fraudulent activity

  • Unauthorized payment use

  • Suspicious billing or shipping information

  • High-risk shipping addresses

  • Reshipping or freight forwarding risk

  • Chargeback abuse

  • Policy abuse

  • Unusual order activity

We may request additional verification before shipping an order. If verification is not completed, we may cancel the order and issue any applicable refund to the original payment method.

12. Refused or Returned Deliveries

If a package is refused, returned to sender, abandoned, or otherwise returned to Woody The Pug LLC, we may deduct applicable shipping costs, return shipping costs, carrier fees, handling fees, or other non-refundable charges from any refund where permitted by law.

Refunds for returned deliveries are subject to our Refund & Return Policy and product condition upon return.

13. Split Shipments

Some orders may ship in multiple packages or from different locations.

If your order ships separately, you may receive more than one tracking number.

You will not be charged additional shipping fees for split shipments unless otherwise stated at checkout.

14. Preorders, Backorders, and Limited-Availability Items

Certain items may be offered as preorders, backorders, limited releases, collectible items, or high-demand products.

Estimated shipping dates for these items are estimates only and may change due to supplier delays, manufacturer delays, carrier issues, inventory limitations, or circumstances outside our control.

If an item becomes unavailable after purchase, we may cancel the affected item and issue any applicable refund.

15. Artificial Intelligence, Altered Media & Shipping Claims

Due to the increasing use of artificial intelligence, image editing tools, altered media, and synthetic content, Woody The Pug LLC reserves the right to verify the authenticity of any evidence submitted in connection with shipping-related claims.

This may include claims involving:

  • Missing packages

  • Missing items

  • Damaged packages

  • Damaged products

  • Incorrect items

  • Delivery disputes

  • Chargebacks

  • Carrier claims

  • Insurance claims

We may request additional documentation, including:

  • Original, unedited photographs

  • Original video files

  • Device-generated files

  • Available metadata, including EXIF data where available

  • Photos of the outer package

  • Photos of the shipping label

  • Photos of all packaging materials

  • Carrier documentation

  • Written statements from the customer

Woody The Pug LLC may deny claims where submitted evidence cannot be reasonably authenticated or appears to be altered, manipulated, AI-generated, misleading, fraudulent, incomplete, or otherwise unreliable.

16. Risk of Loss

Risk of loss and title pass to the customer in accordance with applicable law and the terms of the applicable shipping carrier, unless otherwise required by law.

Once a package is transferred to the shipping carrier, Woody The Pug LLC is not responsible for carrier delays, delivery failures, theft after delivery, or events outside our reasonable control.

17. Returns and Refunds

Shipping-related refund requests, damaged item claims, missing item claims, and return shipping responsibilities are governed by our Refund & Return Policy, which is incorporated into this Shipping Policy by reference.

18. Changes to This Shipping Policy

Woody The Pug LLC reserves the right to update or modify this Shipping Policy at any time.

Changes become effective when posted on our Website unless otherwise required by law.

Your continued use of our Website or purchase of products after changes are posted means you acknowledge the updated Shipping Policy.

19. Contact Us

If you have questions about shipping, tracking, delivery, or a shipment-related issue, please contact us:

Woody The Pug LLC
4802 E. Ray Rd., Suite 23 #54
Phoenix, Arizona 85044
United States

Email: WoodyThePugLLC@gmail.com

Please include your order number when contacting us about a shipment.