Privacy policy

Privacy Policy

Last Updated: June 26, 2026

Introduction

Welcome to Woody The Pug LLC ("Woody The Pug," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.woodythepug.com, purchase products, create an account, communicate with us, or otherwise interact with our website, mobile services, social media pages, or any related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Date of birth (when voluntarily provided)
Account login credentials
Order history
Customer service communications

Payment Information

Payments are securely processed through trusted third-party payment processors, including Shopify Payments and other supported payment providers.

We do not store complete credit card numbers on our servers.

Payment processors may collect:

Payment method
Billing information
Transaction information
Fraud prevention information

Their handling of payment information is governed by their own privacy policies.

Automatically Collected Information

When visiting our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Cookies
Shopping cart activity
Website usage
Session information
Referring website
Pages viewed
Time spent on pages
Purchase history
Advertising identifiers

Cookies

We use cookies and similar technologies to:

Operate our website
Maintain shopping carts
Remember preferences
Improve website performance
Prevent fraud
Measure advertising performance
Personalize your shopping experience

You may disable cookies through your browser settings, although portions of our Services may not function properly.

How We Use Your Information

We use your information to:

Process orders
Verify identity
Ship products
Process payments
Prevent fraud
Detect suspicious activity
Provide customer support
Send order updates
Improve our website
Improve customer experience
Conduct analytics
Maintain security
Comply with legal obligations
Enforce our Terms of Service
Resolve disputes

Marketing Communications

With your consent where required by law, we may send:

Promotional emails
Product announcements
Sales notifications
New product releases
Newsletters

You may unsubscribe at any time by clicking the unsubscribe link contained within our emails.

Quality Assurance & Fraud Prevention

To ensure order accuracy, maintain quality control, reduce shipping errors, prevent fraud, and protect both our customers and our business, Woody The Pug LLC documents portions of the fulfillment process.

Depending upon the order, this documentation may include:

Continuous video recordings
Photographs
Shipping labels
Packaging materials
Product condition
Product quantities
Package weights
Serial numbers (when applicable)
Lot numbers (when applicable)
Tracking information
Carrier documentation

These records are securely stored using encrypted storage systems and are retained only for legitimate business purposes including:

Quality assurance
Shipment verification
Fraud prevention
Carrier claims
Insurance claims
Payment disputes
Chargeback investigations
Missing package investigations
Customer service
Legal compliance

By placing an order through Woody The Pug LLC, you acknowledge that order fulfillment documentation may be created, securely stored, reviewed, and used for these legitimate business purposes.

Artificial Intelligence & Evidence Verification

Due to the increasing use of artificial intelligence, digital image manipulation, and synthetic media technologies, Woody The Pug LLC reserves the right to verify the authenticity of any evidence submitted in connection with:

Refund requests
Return requests
Damage claims
Defective merchandise claims
Missing item claims
Shipping disputes
Chargebacks
Fraud investigations

Customers may be required to provide:

Original unedited photographs
Original video files
Device-generated files
Available metadata (including EXIF data when available)
Additional photographs
Additional videos
Packaging materials
Shipping labels
Other supporting documentation

Woody The Pug LLC reserves the right to deny any claim when submitted evidence cannot be reasonably authenticated or appears altered, manipulated, AI-generated, misleading, fraudulent, or otherwise unreliable.

Fraud Prevention

We actively investigate suspected fraudulent transactions.

We reserve the right to:

Refuse service
Cancel orders
Delay shipments
Require identity verification
Require signature confirmation
Require additional documentation
Limit future purchases
Deny refunds
Deny returns
Deny exchanges

where we reasonably believe fraud, abuse, theft, false claims, reseller activity, excessive returns, chargeback abuse, payment fraud, or other unlawful conduct may be involved.

Information Sharing

We may share information with:

Shopify
Payment processors
Shipping carriers
Fulfillment partners
Fraud prevention providers
Identity verification providers
Analytics providers
Cloud storage providers
Legal advisors
Government agencies when required by law
Insurance providers
Law enforcement when legally required

We never sell your personal information for money.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Security measures may include:

SSL encryption
Secure payment processing
Encrypted backups
Restricted employee access
Multi-factor authentication
Network monitoring
Access logging

Although we employ commercially reasonable safeguards, no method of electronic transmission or storage is completely secure.

Data Retention

We retain information only as long as necessary for:

Order fulfillment
Customer service
Accounting
Tax compliance
Warranty administration
Fraud prevention
Legal obligations
Dispute resolution

When no longer required, information is securely deleted or anonymized where commercially reasonable.

Your Rights

Depending upon where you reside, you may have the right to:

Access your information
Correct inaccurate information
Delete your information
Request a copy of your information
Object to certain processing
Withdraw marketing consent
Request portability of your information

Requests may be submitted using the contact information below.

Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware such information has been collected, we will delete it as required by applicable law.

Third-Party Services

Our Services may contain links to third-party websites or utilize third-party services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review their respective privacy policies.

International Transfers

Your information may be processed and stored in countries other than your own, including the United States.

Where required by law, appropriate safeguards will be implemented for international data transfers.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will become effective immediately upon posting to this website unless otherwise required by applicable law.

Your continued use of the Services constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Woody The Pug LLC

4802 E Ray Rd, Suite 23 #54

Phoenix, Arizona 85044

United States

Email: WoodyThePugLLC@gmail.com

We strive to respond to privacy-related inquiries within 1–2 business days.