Privacy Policy

Last updated: September 14, 2026

Woody The Pug LLC, doing business as Woody The Pug (“Woody The Pug,” “we,” “us,” or “our”), operates the online store at https://woodythepug.com.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, create an account, contact us, or otherwise use our services.

Personal information we collect

Depending on how you interact with our store, we may collect:

• Your name, billing address, shipping address, email address, and telephone number
• Order details, purchase history, returns, and refunds
• Account information and login credentials
• Customer-service messages and other information you provide
• Marketing preferences
• Device information, browser type, IP address, operating system, and identifiers
• Website activity, pages viewed, shopping-cart activity, and referring websites
• Cookie, analytics, and advertising information
• Information used to prevent fraud and secure transactions

Payments are processed by Shopify and other authorized payment providers. We do not directly store complete credit-card numbers.

How we collect information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing, or contact us
• Automatically through cookies and similar technologies
• From Shopify and other companies that provide services for our store
• From payment processors, shipping carriers, analytics providers, advertising providers, and fraud-prevention services

How we use personal information

We use personal information to:

• Process payments and fulfill orders
• Deliver products and provide tracking information
• Manage returns, refunds, and customer accounts
• Communicate about orders and customer-service requests
• Maintain and improve our website and services
• Personalize the shopping experience
• Send marketing communications when permitted
• Measure website and advertising performance
• Detect fraud, abuse, security threats, and unauthorized transactions
• Maintain business, accounting, and tax records
• Enforce our policies and protect legal rights
• Comply with applicable laws and lawful requests

Shipment documentation

For order accuracy, carrier claims, and dispute resolution, we may create limited shipment documentation, such as photographs of products, packaging, shipping labels, or completed packages.

This information is used only for legitimate order, customer-service, security, and legal purposes and is retained only as reasonably necessary.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to:

• Operate the website and checkout
• Remember preferences and shopping-cart contents
• Maintain security and prevent fraud
• Understand website traffic and performance
• Measure marketing and advertising
• Personalize content where permitted

You can control cookies through your browser settings and any privacy or cookie controls displayed on our website. Disabling certain cookies may prevent parts of the website from functioning correctly.

Marketing communications

If you subscribe to marketing, we may send product announcements, promotions, and store updates.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at support@woodythepug.com.

You will continue receiving necessary transactional messages concerning orders, payments, shipping, returns, or account security.

How we disclose personal information

We may disclose personal information to companies that help operate our store, including:

• Shopify
• Payment processors
• Shipping carriers and fulfillment providers
• Website hosting and technology providers
• Customer-support providers
• Analytics and advertising providers, including Google
• Fraud-prevention and security providers
• Accountants, attorneys, insurers, and other professional advisers
• Government agencies or law enforcement when legally required

We may also disclose information during a business sale, merger, financing, restructuring, or transfer of assets.

These recipients may use information only for their authorized services or as otherwise permitted by law.

Advertising and data sharing

We may use analytics and advertising services to measure store performance and show relevant advertisements.

Depending on applicable privacy law, disclosing identifiers or website activity to advertising providers may be considered “sharing,” “selling,” or processing for targeted advertising, even when no money is exchanged.

Where required, you may opt out using the privacy controls available on our website, a recognized browser-based opt-out signal, or by emailing support@woodythepug.com.

We do not knowingly sell personal information for direct monetary payment.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information necessary to provide the storefront, checkout, payment, security, and related services.

Shopify may process information in accordance with its own privacy policies and contractual obligations.

Data retention

We retain personal information only as long as reasonably necessary to:

• Complete transactions and provide customer service
• Maintain order, accounting, tax, and business records
• Prevent fraud and protect security
• Resolve disputes and enforce agreements
• Satisfy legal and regulatory requirements

Retention periods vary depending on the information and why it was collected. Information may be deleted or anonymized when it is no longer required.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our website uses HTTPS encryption, and payments are processed through secure third-party payment providers. However, no online transmission or storage system can be guaranteed completely secure.

Your privacy rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Receive a portable copy of certain information
• Withdraw consent where processing depends on consent
• Opt out of certain advertising, selling, or sharing
• Restrict or object to certain processing
• Appeal a decision concerning a privacy request
• Receive equal service without unlawful discrimination for exercising your rights

To submit a request, email support@woodythepug.com. Include enough information for us to identify your account and understand your request.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

Children’s privacy

Our store and checkout are intended for adults. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate authorization, contact us so we can review and delete it where required.

International processing

Shopify and other service providers may process information outside your state, province, or country. When required, appropriate safeguards are used for international transfers.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised policy will be posted here with an updated date.

Contact us

For privacy questions or requests, contact:

Woody The Pug LLC
Doing business as: Woody The Pug
4802 E Ray Rd STE #2354
Phoenix, AZ 85044
United States

Email: support@woodythepug.com
Phone: +1 623-850-4550
Website: https://woodythepug.com