Refund & Return Policy

Last updated: September 14, 2026

Woody The Pug LLC accepts eligible returns requested within 7 calendar days of confirmed delivery.

Return eligibility

Returned items must be:

• Unused and unopened
• In their original condition and packaging
• Accompanied by proof of purchase

To start a return, email support@woodythepug.com with your order number and reason for the return. Approved returns will receive return instructions. Please do not send items back without authorization.

Damaged, defective, or incorrect items

Contact us within 72 hours of delivery at support@woodythepug.com. Include your order number and clear photographs of the item and packaging.

If approved, we will provide a replacement or refund and cover applicable return-shipping costs.

Non-returnable items

The following cannot be returned unless they arrived damaged, defective, or incorrect:

• Opened or used products
• Gift cards
• Digital products
• Personalized items
• Products clearly marked “Final Sale”

Return shipping

Customers are responsible for return-shipping costs unless the return resulted from our error or a defective product. Original shipping charges are non-refundable.

Refunds

After an approved return is received and inspected, the refund will be issued to the original payment method. Please allow 5–10 business days for your financial institution to post the refund.

Cancellations

Cancellation requests must be submitted within 15 minutes of ordering. Once processing or fulfillment begins, cancellation cannot be guaranteed.

Contact us

Woody The Pug LLC
4802 E Ray Rd STE #2354
Phoenix, AZ 85044
United States
Email: support@woodythepug.com